Job: Bilingual Case Manager

Title Bilingual Case Manager
Start Date 2016-05-02
Location Fort Wayne, Indiana
Job Information


Title:  Bilingual NSF Case Manager

Hours: Part-time, 10-15 hours/week

Reports to: Outreach & Prevention Manager

Approved By: Executive Director

Approval Date:




Please apply here.



  • Provide one-on-one in-home case management for parents.
  • Assist parents in setting goals and becoming aware of community resources.
  • Provide parent education, financial education, or domestic violence education when applicable.
  • Build family strengths.
  • Teach new skills necessary to assist families in avoiding future crisis.
  • Transport and/or support families at community meetings.
  • Schedule weekly appointments with clients and follow-up re: absences.
  • Return client communications in a timely manner.
  • Ensure client participation is documented each week in online database.
  • Help families acclimate to program.
  • Relay client needs and assist with support and resource information processes.
  • Advocate for individual clients and families as needed.
  • Accompany families and staff on field trip outings and provide same support.
  • Interpret (if applicable) accurately for clients and providers.
  • Manage time to best serve families efficiently while balancing administrative work.
  • Attend biweekly staff meetings.
  • Participate in agency events and meetings when applicable.
  • Perform any other duties relative to work, perhaps in another program if able and opportunity arises.



Languages of families served at this time: Burmese, Karen, Spanish and Arabic.



  • 2 or 4 year degree in Social Work, Human Services, or related field

OR 3 years of experience working with families and children

  • Bilingual in English and Burmese, Karen, or Arabic languages
  • Must have reliable transportation
  • Ability to work flexible schedule, including some nights and weekends if required



  • Excellent organizational skills and time management skills.
  • Self-motivated and self-starter.
  • Professional disposition and demeanor.
  • Transparent and effective in communication with supervisor and coworkers
  • Passionate about working with families, specifically parents, through a preventative program.
  • Ability to uphold professional boundaries with coworkers, community partners, and most importantly clients.
  • Culturally aware and open to learning about different ideas, perspectives, and beliefs
  • Ability to work under pressure and meet targets and deadlines.
  • Interpretation training (if providing interpretation service)/
  • Ability to effectively judge priorities of workload.
  • Ability to work effectively with minimal management guidance/supervision.
  • Willingness to accept responsibility.



  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and must be able to read, write, and communicate fluently in English.



  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment in the office is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. However, work is generally provided within families’ homes as this is a home-based program. Standard office equipment available upon request and office space available if preferred.
  • Working from home is also acceptable and encouraged if applicable.

*Must apply online*

Contact Jordan Crouch for any questions: (260) 484-1414 * 5

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